End-of-life rules for older Backup4all versions

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End-of-life means that particular version is at the end of its lifecycle and prevents users from receiving updates, indicating that the product version is at the end of its useful life. We always encourage users to upgrade to the latest version and to avoid using unsupported versions.

Below are the end-of-life rules that we apply to older versions of Backup4all:

The end-of-life for a major product version of Backup4all occurs when we released 3 newer major versions. So for instance if you have Backup4all version 1.x, its end-of-life will occur when Backup4all 4.x is released.

Below is a detailed example for the lifecycle of Backup4all version 1.x:

  • Stage 1 – Under Development. Version 1.x of Backup4all is under development up until we release version 2.0 of Backup4all. This means that we add new features, languages, fix bugs and offer support for version 1.x while it is under development.
  • Stage 2 – Under Maintenance. Version 1.x of Backup4all will be under maintenance when we release Backup4all version 2.0. This means that we stop adding new features and languages, but we still fix bug and offer support for version 1.x.
  • Stage 3 – Under Support. Version 1.x will be under support when we release Backup4all version 3.0. This means that we stop fixing bugs (i.e. no updates), but we still offer support if you have any issues using it.
  • Stage 4 – Unsupported. Backup4all version 1.x becomes unsupported when we release Backup4all version 4.0 (or we are very close to release it). This is basically the end-of-life for that particular version, as we won’t be offering support for it either.

Clients that own a license for an unsupported version can still download, install, activate and use it on the compatible operating systems. However, we won’t offer any help in configuring or recovering old backups, nor we can offer support if there’s an issue with the application. We also announce when we end the support for a major version on our blog. You can see the currently unsupported version announcements here: End-of-support announcements